My brother-in-law (husband, father, full time worker) broke down on the side of the road at 1 a.m. after working a double shift. He left the car with the windows down, pink toddler seat and all and put a note on the dash that he would be back for the car and left his phone number. The state police made a call for Winebaugh's Competition Towing to impound the vehicle that night, which I fully understand is within their rights and duties to keep the highways safe. He never received a phone call, though. When he showed up at Winebaugh's the next day, they dismissed him and made him wait anytime "a real customer" came in. They quoted an impound fee around $160 and said it would be $45 per day going forward or it would be $45 to tow it to another mechanic literally 3 blocks down the road. We opted to do that until the owner, Cindy, pursuaded him to let them fix it in exchange for no cost to hold until it was repaired, which she assured him would be "soon." It was late in the day, though, so he left her 3 contact numbers and waited patiently until Monday. He called several times Monday and each time he was told, "They are looking at it right now, I will go check on it and call you right back." By 4, I went up there in person and was told the same thing. No phone calls. Tuesday, he called three times, being given the same response the first two times only to be told the third that their machine had broke and that Wednesday they would have some answers. Today, Wednesday, I went up there with his wife again (he works full time) and they said it would take 2 weeks before they would even be able to look at the vehicle but that we could have it towed 3 blocks for $45 like we had opted to do 5 days earlier. I asked to speak to the owner. The employee disappeared and returned and said that Steve said that he would waive the $18 left on the impound fee but that they still had to pay $45 if they wanted it moved anywhere. We asked again to speak to Steve who was suddenly impossible to locate. They paid the $45 and had it towed 3 blocks to Leo's Automotive where they promptly got to work on the vehicle. I don't feel like Winebaugh's did them right at all from the beginning and I wouldn't recommend them to anyone. I feel like they owed them the 3 block tow to be honest and an apology for treating a paying customer so terribly.
Rude to deal with, poor communication skills and greedy. The customer is not valued at this business.
These people rescued me a while back when I managed to get my semi truck and a load of lumber stuck on a dirt back road near Mo line off road EE .I had no cell pH service and a farmer found me there stuck blocking entire road . I have since returned home in Houston Texas and because of this event suffered unemployment and etc. I won't mention but these folks truelly were amazing! The whole event could of made a Discovery movie! Hahahaha! Thanks guys from Leslie! Old 77"
Winebaugh S Competition Towing is a US Car Dealer based in Pocahontas, Arkansas. Winebaugh S Competition Towing is located at 2809 US-67, Pocahontas, AR 72455, USA.
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